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Order Processing

ORDER CUTOFF & PROCESSING TIMES

All orders received by our office before 3:00 p.m. will be mailed on the next business day. In some cases, an item may be considered a “special order item” or on backorder with our vendor and this may add an extra day or two for us to get your items in-clinic. In these cases, it will generally add a few extra business days to the delivery time frame and someone from our team will contact you to let you know about the delay.

  • Friday Orders: Orders placed on a Friday (before 3:00 p.m.) will go out for delivery the following Monday.
  • Weekend Orders: Order placed on a weekend (or after 3:00 p.m. on a Friday) will go out for delivery the following Tuesday.
  • Stat Holiday Orders: Orders placed on the day before a Stat/Provincial Holiday (before 3:00 p.m.) will go out for delivery on the following business day.For example, if an order is placed Friday before 3:00 p.m. and Monday is a stat holiday, the order would go out for delivery on Tuesday.

If you have any questions please don’t hesitate to contact us at 1(888) 995-8387!